Frequently Asked Questions
How long will it take to get my orders?
All orders fulfilled in West Malaysia take between 2 - 5 business days to arrive. Orders made before 11AM will be fulfilled on the same day.
All orders in East Malaysia will take between 5 - 10 business days to arrive.
What is your warranty period?
Our products come with a 12 months warranty period; starting from the purchase date.
Our breast pumps come with a 12 month warranty period starting from either the purchase date or the date your baby is born (whichever comes later).
How do I contact customer support?
Our friendly customer support team is contactable via Whatsapp (0169770325), email (support@supermamalab.com) or by Direct Message on our Instagram.
What is your warranty policy?
All defective & damaged products will be replaced 1:1 with the same product. Please contact our customer support team with your receipt and/or order number to claim your warranty.
How do I clean your products?
Our products should be cleaned regularly with soap & handwashing or with UV sterilisers. Please note that all electronic products and Tritan plastic products must be air dried; drying inside a UV steriliser may risk damaging the products.