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Frequently Asked Questions (FAQs)

General FAQ

We ship to anywhere in Malaysia; both East & West! All orders placed before 11AM will be shipped out on the same day.

Our products are readily stocked and ship from our warehouse in Malaysia. Orders within West Malaysia will take up to 5 working days to reach you. Orders within East Malaysia will take up to 14 days to reach you.

Buy with confidence, because we've got your back! Please contact us via our email (support@supermamalab.com, or Whatsapp us to speak to our friendly Customer Service team.

Your satisfaction is our mission! Please contact us via our email (support@supermamalab.com, or Whatsapp us to speak to our friendly Customer Service team. Please note that we offer replacements for defective or faulty products & parts. We do not offer replacements for damages caused by user error, cleaning, self-repairs or other third-party repairs.

We currently offer payment options via online banking FPX, major credit card & debit cards, iPay88 and Paypal. We also offer Split payments of up to 3 monthly instalments with zero interest rate.

Air Plus Wearable Breast Pump FAQ

The Air Plus Wearable Breast Pump is suitable for 24mm and 27mm by default. For sizes smaller than 24mm, we offer Funnel Inserts for sizes between 17mm, 19mm and 21mm. We recommend measuring your nipple size before purchase to see what size would be best suited for you.

Our Air Plus Wearable Breast Pump's motor is 56 decibels when in use. That's quieter than the usual work office (60 decibels)!

The Air Plus Wearable Breast Pump consists of 5 parts to clean; the Flange, Valve, Backflow Protector, Sealing Cap and Storage Bottle. We recommend thoroughly washing each part with hot water after each pumping session. Hot water should not be hotteer than 70 degree celsius.

The Air Plus Wearable Breast Pump takes 1 hour to fully charge.

The Air Plus Wearable Breast Pump will last 5-6 uses after fully charging, depending on intensity of suction level.

We recommend replacing your Air Plus Wearable Breast Pump's parts every 2-3 months for the best performance, or if you see any wear & tear. Please note that all parts should be hand-washed with water, and are not suitable for sterilising or steam cleaning.

The Air Plus Wearable Breast Pump comes with a default warranty period of 12 Months either from when your baby is born or when you receive the product (whichever comes first). This warranty period covers any issues or defects to the Air Plus Wearable Breast Pump's motor. This warranty does not cover the Air Plus Wearable Breast Pump's accessories. You can purchase an Extended Warranty Program for an additional 12 months warranty period. Please note that this warranty is only applicable upon first purchase.

Flexifit Tubeless Breast Pump

The Flexifit Tubeless Breast Pump is suitable for 27mm breast size by default. For sizes smaller than 24mm, we offer Flange Inserters for sizes between 17mm, 19mm, 21mm and 24mm. We recommend measuring your nipple size before purchase to see what size would be best suited for you.

Our Flexifit Tubeless Breast Pump is deisgned with 30 decibels; that means it's quieter than the average noise level of a house or office.

The Flexifit Tubeless Breast Pump consists of 5 parts to clean; the Flange, Linker, Backflow Protector, Valve andStorage Bottle. We recommend thoroughly washing each part with hot water after each pumping session.

The Flexifit Tubeless Breast Pump is suitable for 27mm breast size by default. For sizes smaller than 24mm, we offer Flange Inserters for sizes between 17mm, 19mm, 21mm and 24mm. We recommend measuring your nipple size before purchase to see what size would be best suited for you.

The Flexifit Tubeless Breast Pump takes 2 hours to fully charge.

The Flexifit Tubeless Breast Pump will last up to 3 uses after fully charging, depending on suction insentiy level.

The Flexifit Tubeless Breast Pump comes with a default warranty period of 6 Months from when you receive it or when your baby is born, whichever comes first. This warranty period covers any issues or defects to the Flexifit Tubeless Breast Pump motor. This warranty does not cover the Flexifit Tubeless Breast Pump's accessories. You can purchase an Extended Warranty Program for an additional 12 months warranty period. Please note that this warranty is only applicable upon first purchase.

Egg Pump

The Egg Pump is made from medical grade silicone, to reduce the risk of bacteria & infections after use.

The Egg Pump consists of 3 parts to clean; the Suction Control Hub, Connector and Collector. We recommend thoroughly washing each part with hot water after emptying all collected milk. Hot water should not be more than 70 degree celsius.

We strongly advise against cleaning the Egg Pump with UV Sterilisers or Steam Cleaning; the heat will deform the silicone and potentially make the Egg Pump unusable.

The Egg Pump is designed to be used in-between pumping sessions, whether you're at home or at work. You can also use it simultaneously while pumping with one of our Breast Pumps.

We recommend using a bra that provides a supportive, snug fit to hold the Egg Pump in place. We recommend wearing a full-coverage nursing bra that's stretchy and does not have underwire or padding.

Portable Milk Warmer

Our Portable Milk Warmer is compatible with most wide neck bottles; including Avent, Spectra, Nip, Chicco and Combi. For other bottle brands, you will need to buy a separate Adapter to attach our Milk Warmer to your bottle. We have Adapters available for the following brands: * Pigeon Wide Neck & Standard Neck * Medela * Nuk * Simba * Dr Brown * MAM * Tommee Tippee * Comotomo * Hegen

Our Portable Milk Warmer takes approximately 4 hours to fully charge.

The Portable Milk Warmer is compatible with any Type C USB Cable.

At full charge, the Portable Milk Warmer can be used 5-6 times, depending on the volume of liquid heated and the temperature setting.

The Portable Milk Warmer takes roughly 10 minutes to heat up a bottle of milk from chilled to the desired temperature setting. The time is also dependent on how much milk needs to be heated.

The Portable Milk Warmer can be used with all types of milk, water and puree. This Warmer should not be used with solids like baby food or porridge.

We recommend washing the Milk Warmer with hot water after every use. The interior of the Milk Warmer is made from food-grade stainless steel and is safe for washing with hot water. Please ensure the charging port is closed tight before washing to prevent water damage.

UV House Steriliser

A UV Steriliser is a device that uses ultraviolet rays to eliminate bacteria from the surface of items. These rays are safe for most materials and eliminates 99.9% of bacteria after a full sterilisation cycle of 10 - 30 minutes.

You can safely sterilise and dry any baby bottles, plastics, toys or cloths. We highly advise against using the Drying function for any electronics or battery-powered devices with this Steriliser, as it risks damaging the internal components. Do not sterilise skincare, cosmetic, food

The UV House Steriliser has a storage capacity of 16 Litres. You can comfortably store up to 12 baby bottles inside the Steriliser or a combination of other baby essentials like toys and cloths.

The UV House Sterilizer comes with a default warranty period of 12 months from when you receive it. This warranty period covers any issues or defects to the Sterilizer's component. Please note that we offer repairs for defective or faulty products & parts only. Defective products will be serviced & repaired by our technicians. We do not offer repairs for damages caused by user error, cleaning, self-repairs or other third-party repairs. We do not offer 1-1 replacements for warranty claims.

We recommend using a wet cloth to wipe the interior and exterior of the device every week. Please do not submerge the device in water for cleaning as this will damage the electronics.

The parts should be replaced depending on your daily usage.

A UV Steriliser is a device that uses ultraviolet rays to eliminate bacteria from the surface of items. These rays are safe for most materials and eliminates 99.9 & of bacteria after a full sterilisation cycle of 10 - 30 minutes.

UV Max Steriliser

You can safely sterilise and dry any baby bottles, plastics, toys or cloths. We highly advise against using the Drying function for any electronics or battery-powered devices with this Steriliser, as it risks damaging the internal components.

The UV Max Steriliser has a storage capacity of 35 Litres. You can comfortably store up to 20 baby bottles inside the Steriliser or a combination of other baby essentials like toys and cloths.

The UV Max Sterilizer comes with a default warranty period of 12 months from when you receive it. This warranty period covers any issues or defects to the Sterilizer's component. Please note that we offer repairs for defective or faulty products & parts only. Defective products will be serviced & repaired by our technicians. We do not offer repairs for damages caused by user error, cleaning, self-repairs or other third-party repairs. We do not offer 1-1 replacements for warranty claims.

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